1. The trial
The trial lasts 7 days and includes 50 credits. If you cancel before it ends, you pay nothing. Otherwise the first payment is taken automatically when it ends.
2. Your 14-day right to cancel (withdraw)
As a consumer, you can cancel (withdraw from) the contract without giving a reason within 14 days of making it. If you started with a trial, we also give you 14 days from the first payment; whichever ends later applies. It is enough to send us your decision before the period ends.
Because you asked to use the service straight away, if you cancel in this period you pay only for the share of the paid period's credits you have used; we refund the rest. If you used all of the period's credits before cancelling, the service for that period has been fully provided and the right to cancel no longer applies to it.
When you cancel, the subscription ends at once and does not renew, and the period's unused credits are removed from your account. We refund without undue delay and within 14 days of being told of your cancellation, using the same payment method, at no cost to you.
- Online withdrawal and automatic acknowledgement are not enabled. Use the email or model form below; requests are reviewed manually.
- By email to support@aivideomarketing.io, with a clear statement or the model form below.
- Through Link: in your Link account or at https://support.link.com/topics/sold-through-link, stating “cooling off period”.
3. Model cancellation form
Complete and return this form only if you wish to cancel the contract. You do not have to use it.
To RADUDOTCOM LIMITED, 59 Union Street, Dunstable, England, LU6 1EX, support@aivideomarketing.io:
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [AI Video Marketing plan]
Ordered on: [date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
4. Refunds through Link
The payment is collected by Link, so you can also ask Link directly for a refund within 60 days of the payment, under its policy: https://support.link.com/questions/sold-through-link-refunds. If Link's policy is more favourable to you than ours, Link's policy applies, and Link may decide a refund without our agreement.
Any refund, made by us or by Link, removes the refunded period's unused credits from your account. A full refund ends the subscription. The money appears on your statement from Link (“LINK.COM*”), usually within 3–7 business days.
5. Cancelling after 14 days
You can cancel at any time in Billing & credits → Subscription or in your Link account (link.com). Cancelling stops renewal; access and credits remain until the end of the paid period. We do not refund part-periods, except for the legal rights below, a billing error or a refund decided by Link.
6. If the service is not as it should be
Credits for a failed generation are released automatically. If the service is not performed with reasonable care and skill or is not as described, you can ask us to fix it or, if that is not possible within a reasonable time, for a price reduction or refund, in line with your legal rights.
7. Failed payments
If a payment fails, we email you and retry. Paid features may be paused until payment; your account and content are not deleted for that reason.